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This was a really fun place for kids and families to play mini golf. It’s a small course as a part of a larger golf course and they also have an attached casual pub and outside and inside seating. The mini golf course is not particularly hard but has lots of water traps and rivers running through it and is a little run down but perfectly fine for kids and families and a casual first date. You pick up the clubs in the pro shop along with the ball and they’ll give you an extra if you lose yours in a water trap or the bushes. Staff were very nice and accommodating! Food was fine.
I am writing to formally file a complaint regarding a staff member named Eric, who is currently working at Palmetto Golf Course. This is not an isolated incident—Eric has been a source of ongoing harassment, which originally began while he was employed at Miami Country Club. Due to his repeated unprofessional and aggressive behavior at that location, I stopped going there entirely and began playing at Palmetto to avoid further encounters with him. Unfortunately, to my disappointment, Eric is now working here as well. It feels like a bad nightmare that continues to follow me. During my recent visit to Palmetto, Eric once again acted in a hostile and disrespectful manner toward me. He approached me with an aggressive attitude and threatened me about paying upfront for friends in my group who were unable to attend—a situation completely beyond my control. His tone and behavior were completely inappropriate and made me feel uncomfortable, disrespected, and unwelcome. This ongoing issue is deeply frustrating and unacceptable. As a paying customer, I expect to be treated with professionalism and courtesy. Eric's behavior has caused me enough distress that I now feel hesitant about returning to a course I previously enjoyed. I respectfully ask that this matter be taken seriously and addressed promptly. Please confirm receipt of this email and let me know what steps will be taken to prevent further incidents.
The facilities are nice and clean and playing the mini golf course is affordable, but they really should consider adjusting their hours for the mini golf course especially during the summer! I got a news flash for you, no one wants to play mini golf In the middle of the afternoon when it’s 90 degrees outside! Maybe you guys would get more business and generate more revenue if you would extend your hours to at least 10 pm or 11 pm. Our session was cut short because they close at 8. While I understand they were closing, they should’ve at least let the Ones who were already playing finish the game! Horrible business practice and horrible customer service. I mean we did pay to play so why not let us finish our game? Probably won’t come back here for mini golf. I’ll just suck it up and pay a shit ton of money at puttshack at least they are open til 1 am and won’t kick us out in the middle of our game 😤