Public Storage

I did not have a good experience with the onsite representative on December 14, 2024. I approached the person at the desk and asked about the lock on my unit. He said “Did you purchased one? I replied “Yes”. The lock is on the floor he said. Being new to this, I asked if I should break the plastic seal. He said the lock is in the floor. At this point I figured that I had to break the seal and perhaps the lock would be on the inside. It was. I tried to open the lock with the keys that came with it, but it would not work. I went back to front office and told the guy there. He tried to open it himself and couldn’t. He grabbed the lock and threw it at the corner of his desk space very angrily. He grabbed a new lock and gave to me but in a very disrespectful manner. My replied was “Thank you” and left. I deserved better treatment!!

I recently had the pleasure of interacting with Chris at Public Storage, and I cannot express enough how impressed I was with his exceptional customer service and friendliness. He took the time to understand my storage needs and provided thorough explanations of the available options, ensuring I found the perfect unit for my requirements. What truly stood out was Chris's genuine willingness to go above and beyond to assist me. He patiently answered all my questions, offered helpful suggestions. Thank you, Chris, for making my storage experience so positive and enjoyable.

I would love to recommend this storage spot to anyone! Great assistance from Suzanne! Professional service. Clean and secure enough to contain your items!