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* Charged for Repairs, But the Problem Still Remains My car has been in the shop for a few weeks now. I brought it in because it was jerking during acceleration, and I suspected it could be related to the engine or transmission. The issue started after a long road trip, before anyone had serviced the vehicle. There were no warning lights or check engine indicators at the time. Before coming to this dealership, I paid for diagnostics at two others. One recommended replacing all six spark plugs and the battery, which I did--but the jerking continued. Since my car is covered under an extended warranty, I was advised to bring it to this dealership specifically for that reason. I was already anticipating a runaround, but moved forward based on the warranty coverage. At Gene Messer, they diagnosed a loose gasket in the intake manifold, which was leaking air and assumed to be the cause of the jerking. They replaced the entire manifold for $1,382.48, including parts and labor. Despite that, the jerking persisted. They told me the intake manifold was installed and passed an initial test drive. But when their service manager drove it again the next day, he noticed a slight shutter. Now, their shop foreman and transmission technician are recommending a transmission fluid exchange, costing $348.06 before tax. They claim I'll need to drive 400 to 700 miles after the fluid exchange before the fix takes full effect. If the issue continues, I'll have to return again for further evaluation. Throughout this process, they've repeatedly pushed me to apply for Sunbit financing and have added costs and repairs without resolving the core issue. I'll Add more to this review. plan to expand on this review and share my experience across other platforms to help future customers make informed decisions about this shop. * Service Completed, Issue Unresolved
A great dealership. Clean and friendly people. Ask for Lamin, he was the best salesman I have ever worked with. So helpful and just so cool. He is top notch.
I arrived late afternoon with a slight idea of what I would be looking for, I was immediately greeted by a salesman, Jeremy. He was extremely friendly and attentive as I mentioned that I had been looking online at their inventory and had decided to visit them in person. He answered my questions, showed me what I was looking for and followed through with all my concerns. I made a selection, he was very professional in doing the paperwork, made the process quick and easy. Very satisfied! This was not the first vehicle I purchased at Gene Messer and if the opportunity arises again in the future, I will return there.