Innsbrook Village Country Club & Resort

**BEWARE WHEN LAST MINUTE BOOKING AND HIGHLY RECOMMEND YOU LOOK ELSEWHERE FOR YOUR STAY** We booked within 48 hours of our stay. Our son woke up incredibly ill and tested positive for flu. As parents, we made the responsible decision to cancel our weekend plans to ensure the safety of others, including Innsbrook Village. When calling to explain the situation to Beth Parsons, General Manager, I was met with an alarming level of hostility and unprofessionalism. Zero empathy or care about the exposure of the community. Their stance is zero refunds for a stay within 14-days of your stay. As you can see, when we booked, we had no grace period to cancel because it was within 48 hours. Our family is out $800 and this country club takes a windfall because of an exigent circumstance that they could have made an exception for. Side note, there were several other units available for rent, so it is not like our cancellation caused them any damage. In sum, kindness, professionalism, and empathy go along way. This business lacks these qualities and God forbid you find yourself in a situation that falls outside of their policy, forget even having a conversation.

Absolutely love this place! We are already planning our stay for next year. There is nothing like it in Ruidoso! It's hard to explain if you haven't stayed here - beautiful grounds, 2 ponds with waterspouts and fishing, a par 3 golf course (which we did not expect to be this nice!). We have met so many people staying here and most of them are return guests - some have been coming here each year for 30+ years. Some of the units have not been updated (ours looks like it has not). Several guests asked us to come and see their units and these had updated kitchens and bathrooms. So check all the photos of the units available and make sure the interior fits your needs. More important to us was the view of the ponds. We sat on our porch every night and talked to the folks playing evening golf, watched the families fishing and the kids playing. This is more like summer camp for families! And the ladies in the Innsbrook office were very helpful and informative to us since we hadn't been in Ruidoso in years. We will not stay anywhere else in Ruidoso!

Rented a town home #60 for the Christmas week and it did not disappoint. Our rental had everything we needed for a home away from home. Location is near Albertsons for food, downtown, and other event locations. They have a golf course on location. Highly recommend.