Willowbrook Golf Course

The course itself is well-maintained, with the greens in excellent condition. However, the customer service experience was disappointing, largely due to the behavior of the starter, Jim. After we completed the front 9, we were told by Jim that we could not proceed to play the back 9 because the course was 'booked up.' This was incredibly frustrating, as the first hole was wide open with no one ahead of us. Jim was not only unhelpful but also rude, arguing with us instead of offering any solutions or attempting to accommodate us. His unprofessional behavior and complete lack of basic customer service skills were shocking. It seems that the staff on the golf side is made up of older gentlemen who may not have experience in customer service roles, leading to poor interactions with guests, difficulty booking tee times, and confusion with transactions. While the maintenance crew does an excellent job keeping the course in great shape, the overall management and customer service culture could benefit from significant improvements. If the ownership of this course were to hire more competent, customer-focused staff, it would likely lead to a better experience for guests and increased revenue for the course.

Excellent value course for the casual golfer. Nice variety of holes nestled in the San Diego River valley east county. Can get hot during the summer and perfect during the cooler months.

My girlfriend's and I had lunch there recently and regretted this decision. Everyone was very disappointed in their meals. My Reuben was the worst I've ever had. The staff was friendly, but not very good at their jobs. We had to refill our own drinks. Definitely will pass on this place in the future.