Salinas Fairways Golf Course

I was just there and was in a party of 2. I let the older gentleman at the front know it was for 2 but I guess he didn’t hear me because on hole one another employee let me know I only paid for one which I understand just a misunderstanding. However when I came back from playing the older gentleman from before was incredibly rude and made it seem I was trying to “play” him when it was just a misunderstanding. I’ve never played here before and it was my first time, and I know that it was just a small little communication issue but to be that rude to me was just super unprofessional. You guys need to do something.

The course conditions are generally fair for the pricing so this review isn't a reflection of the course itself I have no issue with the course. The issue is with customer service/management/ general manager. I booked an online tee time through the course website for a foursome and pre-paid, come the day of play, I only had a threesome. No problem I'm told by the front staff, a young hispanic male tells me I'll get my refund of $51 for the unplayed round. I said cool but I'd rather just take a round voucher instead don't really care for a refund, he says no worries we'll issue a refund. This is a Saturday, the following day I get a phone call from the same kind gentleman to confirm by bank card info and to say he's issued a refund and it should go thru in 3 days and to call back and get in contact with the general manager if I don't get it. The refund never processes so I call 3x in two weeks and 2x a middle to late aged caucasian male answers the phone and is rude and condescending says "they don't issue refunds", after I explain as above, says he'd leave a message for the general manager to call me back, gets my name and #, and literally hangs up on me before I'm finished with my sentence, does this two times in two weeks. I never got a phone call back from the general manager and I never get a refund. I don't even care for the measly $51 dollars, all I wanted was a round voucher to catch another round. It's the principle and treatment of your core customer that matters and for that they get a lone and deserved 1 star for the rude, condescending attitude and the inattentive, unresponsive general manager.

It was a great course to play at. Grass is green and the greens are healthy. Definitely had to change my play in the back 9 with the wind. Definitely makes you feel like you’re a pro because of the different approach you have to take.